Rules

Enrolment and Acceptance Process:

• You may enrol for a course either online, by telephone, or by requesting an enrolment form from us. Please read carefully and understand the terms set out here before proceeding with your enrolment. You can complete and submit the enrolment form online or in person at the College.
• Your enrolment is officially acknowledged upon the issue of a confirmation of enrolment and the receipt of a signed copy of the terms and conditions and/or the payment of your tuition fee, whichever comes first. In case of a third-party funding, once payment is received, these terms and conditions bind the third party.

Contractual Agreement

This contract cannot be cancelled without the agreement of GG Colleges. Any request of cancellation must be submitted in writing.

Accommodation Arrangements

If students request accommodation arrangements, a deposit of two weeks’ rent plus a £40 finding fee is required. Students are responsible for all bank charges.

Cancellation and Refund Policy

Cancellation notice periods are based on the college’s normal working hours (Monday to Friday 9am-5pm London time). If a cancellation request is received outside these hours, the notice period will commence from the next working day.

Remote Bookings Cancellation

All bookings made remotely are subject to a 14 day cooling off period from the moment the booking is confirmed. However, if you requested and were provided with the assistance offered by GG Colleges and/or its partners in relation to your visa application to study English in the UK during the cooling off period, GG Colleges reserves the right to deduct £250 to cover the cost of services up until you cancel.

Refund Processing and Criteria

If a Student Visa is refused by the Home Office, Embassy or Port of Entry:

• All fees received, less £250 (excluding registration fee), will be refunded. The student will have to show the original letter of refusal from the Home Office or Port of Entry. This must be received before the course is due to start.
• If, in the opinion of the UK Visas and Immigration, a student is not bona fide or genuine, all fees paid will not be refunded.
• Accommodation fees will only be refunded within a 10-day notice if the visa is refused.

Holiday Booking and Changes

All students must book the holidays they are allowed at least 7 days in advance, starting on a Monday for a full week (or subsequent full weeks). The college does not extend courses for mid-week holidays or those without adequate notice. Holidays can be changed or cancelled with a 7-day notice.

Course Fees and Public Holidays

There is no reduction or refund in fees for courses that include a public holiday.

The college is closed for two weeks for Christmas. Fees are not charged for this period if the course overlaps with it.

College Discretion and Changes

Classes cannot be changed by students mid-week; all changes will start from Monday. Class changes are subject to availability.

The college reserves the right to change teachers, timetables, classrooms, and classroom locations. Additionally, classes may be combined if necessary. The college may remove students from the class register if attendance is unsatisfactory.

Student Behaviour and Property Responsibility

Students are expected to behave orderly. Wilful damage to property or threatening behaviour to staff or fellow students may result in expulsion from the college. Expelled students are held personally responsible for property damage and no refund of fees will be made.

Liability and Personal Property

The college, its employees, and representatives are not responsible for personal injury or loss/damage to personal property on the premises or during college trips/excursions.

College Closure and Online Classes

If the college must close due to a government order, classes may be conducted online. Fees will transfer to such a course without a refund for the duration of the closure.

Privacy Policy

If we decide to change our Privacy Policy, we will notify you by posting the changes on our homepage.

Force Majeure Events

GG Colleges shall not be held responsible for any failure to fulfil its obligations in the event of Acts of God (such as fire, flood, earthquake, storm, hurricane, infectious diseases or pandemics, or other natural disasters beyond the reasonable control of the parties), war, invasion, actions of foreign enemies, hostilities (whether or not war is declared), civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour disputes, strikes, lockouts, or interruptions or failures of electricity, internet, or telephone service. No refunds will be issued under such circumstances.

In the case where the college cites Force Majeure as a reason for its inability to fulfil its obligations, the college will take reasonable measures to mitigate delay or damages resulting from foreseeable events. The college will make substantial efforts to fulfil all non-excused obligations and notify the affected party (e.g. students, agents) wherever feasible regarding the likelihood or actual occurrence of the event.

Infectious Disease Outbreak Protocol:

In the event of an outbreak of an infectious disease, all students and/or parents/guardians are required to adhere to quarantine rules and guidelines as stipulated by government agencies or the educational institution.

Complaints and Escalation

In the event of any complaint, students should contact the Director of Studies initially. If unsatisfied, students should contact the Principal Mr Israel Tal (israel@goldersgreencollege.co.uk)

Dispute Resolution

Any disputes will be governed by English Law.